Frequently Asked Questions
Everything you need to know about bringing Hawkins New York into your home.
What is your shipping policy?
We offer standard ground shipping on all domestic orders. Orders are typically processed within 2-3 business days. Expedited shipping options are available at checkout for an additional fee.
How do I care for my Hawkins New York linens and glassware?
Most of our linens are machine washable on a gentle cycle, while our glassware is typically dishwasher safe. However, we recommend checking the specific care instructions on each product page to ensure longevity.
What is your return policy?
We accept returns of unused, unwashed items in their original packaging within 30 days of delivery. Please note that shipping costs are non-refundable and a restocking fee may apply to certain items.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program for industry professionals. Approved members receive exclusive pricing and personalized support. You can apply through our Trade portal on the website.
Can I change or cancel my order after it has been placed?
We strive to process orders quickly. If you need to make a change, please contact our customer service team within 1 hour of placing your order, and we will do our best to accommodate your request.
Where are your products made?
We partner with artisans and manufacturers globally, from family-owned workshops in Portugal to glassblowers in Mexico, ensuring each piece meets our high standards of quality and design.